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URAC Mail Service

The Utilization Review Accreditation Commission is better known as URAC (
URAC is often considered the gold standard for specialty pharmacy accreditation, but they also
accredit other programs such as community pharmacy, mail service pharmacy, and even health
plan and PBM (pharmacy benefit management) accreditations. There are usually measurement
reporting requirements with most URAC accreditation programs. URAC will spend some time
reviewing your policies and may request corrections before performing their on-site survey.


Benefits of Mail Service Accreditation

  • Improve service quality and standards

  • Increase accountability

  • Improve operations

  • Ensure recognition

Mail Service accreditation will help distinguish a true mail pharmacy from those which are not
and clear a widespread confusion that has been created between the two over the years.
Becoming accredited is often the first step to establishing your pharmacy as a mail service

It will also increase consumer confidence, considering that a member pharmacy must obtain
one or more accreditation certifications before they can be accredited as a mail service
pharmacy. A seal of approval from an accreditation agency ensures your patients are receiving
the highest quality care available, while setting you apart from other competition. With all
other factors static, patients will likely choose an accredited pharmacy that has been deemed
competent by an independent third party.

Preparation Services Offered:

URAC Pharmacy Mail-Order Service – accreditation guidance including policy and procedure development and training specific to your pharmacy operations.

  • Policy and procedure development

  • Staff training

  • Weekly check-in calls

  • Available to answer questions regarding confusing accreditation standards

  • Several program development and implementation (compliance, performance improvement)

  • On-site mock audit (optional)

  • Accreditnet upload document submission

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